13 REASONS, WHY TO CHOOSE TRUSTEK TRUSS FACTORY
1. We have CE-marking
Trustek truss factory is possessing CE certificate 2358-CPR-083 issued by BM Trada. Based on this, our production is very strictly regulated with various standards. Proceeding from CE-marking, we are even more strict to our quality than actually required. In our production, all movements and operations are documented, from the acceptance of timber to asking feedback from customers.
This ensures your security and knowledge that we are a highly professional company with high quality and excellent working results.
2. We are a member of Estonian Chamber of Commerce and Industry
Estonian Chamber of Commerce and Industry is the largest and oldest representative organisation of companies, offering various trainings, legal (including EU issues), external trade and customs assistance.
Thus we are always aware of the most recent information, and can provide the best products and services.
3. Every truss is insured
We like security and we want to provide it not only to our customers, but also to ourselves. We have insured all our manufactured trusses for 100 000 Euros.
This means, that if for any reason something happens with trusses during transport or service, insurance will cover all costs without long dispute.
4. 3-year warranty
Proceeding from the legislation of the Republic of Estonia, a manufacturer is obliged to furnish 2-year warranty to their products. We provide 3-year warranty to our manufactured trusses.
We have applied even stricter quality requirements than required by CE-marking. Therefore we can provide also longer warranty period for our customers.
5. Professional and motivated team
The entire team of Trustek truss factory is completely committed to our work. We have gathered around us the professionals of our field, because only this ensures careful work and high quality.
Work of our team is also their passion and hobby. This ensures that the entire team of Trustek is working towards common objective. This objective is complete satisfaction of customers.
6. Designers are always available
We do not outsource design from freelancers. We have our own designers, who are always available in the office of the factory, in order to assist customers as well as production.
Designers are ready for challenges, in order to resolve even the most complicated roof structures. In order to achieve the best results, we are also using the best software (RoofCon/TrussCon), which has been developed specially for designing wooden trusses.
7. High-level communication with customers
Our standards are high also in customer relationships. A customer is satisfied, when they get high-quality product together with professional service. We keep our customers constantly informed, we try to be always available and answer to your questions. There are no stupid questions. There are only satisfied customers.
Active communication and customer-oriented approach provide the security that requests of customers are listened to, these are important and also taken into account during production.
8. Contemporary production spaces and equipment
We have 1200m² of contemporary production space, 150m² of office space and over 1000m² of outdoor space. Production premises meet all operating and fire safety requirements. For this, relevant audit has been performed and certificate has been issued by Riskianalüüs OÜ.
Thanks to good environment we can provide high-quality and valuable service and production to all our customers. We are able to manufacture the largest trusses in Estonia and probably also in the entire Baltic region! Our trusses can be maximum 4m tall and 22m long.
In the production, we use automatic and high-level equipment, and their optimizing has enabled us to achieve superior quality.
9. High-quality materials
Timber material shall be marked with CE-marking and comply with specific strength class. We use only C24 strength class, which is one of the best materials in the field. Moisture content of timber is lower than 22%, in order to prevent major deformations during drying.
During the production of trusses we use nail plates manufactured by Mitek. The plates are hot galvanized and meet all requirements, naturally possessing also CE certificate.
10. Free truss project
Some truss manufacturers require a project from a third party for submitting a price offer. Many ask also fee for drafting a project. We cannot understand, why should customer incur separate expenses in order to get a price offer.
In order to match the production project with our production, Trustek truss factory always provides a free project. We do not ask money from the customers ordering trusses for the project, or extra fee for drafting.
11. As fast delivery as possible
It is natural that every customer would like to get the ordered trusses already tomorrow. In this field, delivery time of an order is usually 1-2 months. For us, satisfaction of customers is extremely important, and therefore we make our best efforst to ensure as fast delivery as possible.
However, this is rather complicated during the top season of production. In this period the average delivery time is 1-3 weeks, but we still make the best efforts to provide fast service. In less active period the delivery time of trusses is up to 2 weeks.
12. We offer trusses with additional materials and services
Provision of full service means offering also other materials and services needed for installation in addition to the production of trusses. Thus, you can also order from us fastening L-irons, screws, base covers for roof, distance slats and other materials.
By ordering all necessary materials from a single place, you save time and energy. Furthermore, out cooperation partners also draft an individual price offer of roof cover for you.
13. Installation and handling manual
Many people have never installed trusses before. We want to prevent inconvenient situations, and therefore we have drafted a detailed installation and handling manual of trusses, which we deliver to each customer. The manual can also be downloaded from our web page.
Special and detailed manual supports correct installation, provides you extra security and helps to solve possible arising questions.